Refunds and returnsWe offer a 28 day money back guarantee in the event of you not being satistfied with your purchase, simply contact us at email@example.com to receive a Return Authorisation number and the return address. The merchandise must be unused, in all its original packaging with all original accessories. The Customer is responsible for all return shipping charges.
In the event of a fault with your purchase please contact firstname.lastname@example.org
We aim to show on our site only items we have in stock, and orders are subject to availability of goods at the time the order is received. If the item(s) you order are out of stock we will inform you by e-mail.
We will do our best to inform you when we will have stock of the item(s) you would like and will suggest the best way of proceeding with your order. Processing of an order normally commences within a few hours of it being placed. Orders placed over a weekend or public holiday period will be processed on the next available working day. Normally items ordered are delivered between 1 and 7 working days from the order being received. Accepted Payment Methods
Payment is accepted via the following credit cards: Visa, MasterCard and via the following debit cards: Switch, Delta, and Solo. We cannot accept payment by cheque.
We reserve the right to decline any orders placed with us. Confirmations & Receipts
When you place your online order with us you can print off the summary of your order that will be shown on your screen, and we advise you to do so. You will also be sent an e-mail confirming your order has been placed. This email will also contain details of how your order will be delivered and when you can expect to receive it. Cancellation of an Order
If after placing an order you wish to cancel it we can accept cancellation right up to the time the items are dispatched or within 28 days of receipt if the goods have already been dispatched. The cost of return postage or return delivery is the customer’s responsibility. Simply click here to send an email to us at email@example.com to let us know you wish to cancel and please see our section on ‘Returns Policy’ for more information. Refunds will be made to the credit or debit card used to make the original purchase after the returned goods are received by us.
We reserve the right to amend, change, or delete products listed on our site, and the way product images and colours are shown. Complaints
Should you feel you have any reason to make a complaint please send us an email by clicking here: firstname.lastname@example.org
You can also write to us at:
K2 Global LtdUnit A Boyn Valley Industrial EstateBoyn Valley RoadMaidenheadBerkshireSL6 4EJ or telephone us on:+44 (0).1628 591182